Refund policy
Returns, Cancellations & Refunds
Revo Rhonstr. 2, 97464 Oberwerrn, Germany simeon.biz.co@gmail.com
Last updated: 12.09.2026 Rules in force since: 12.09.2026
Scope
We are based in Germany and sell to consumers across the European Union, including Bulgaria. This policy is governed by German law. Where the mandatory consumer protection rules of your own country of residence give you more than this policy does, those rules apply instead — you never lose protection by buying from us.
1. Cancelling before dispatch
You can cancel any item free of charge at any time up until we hand that item to the carrier.
Email simeon.biz.co@gmail.com with your order number and the items concerned. If an item has already been dispatched when your message reaches us, we'll treat the request as a withdrawal under section 2 instead.
A cancelled item is refunded in full. Delivery charges are handled under section 6.
2. Your right to withdraw within 14 days
You have 14 days from the day you receive the goods to withdraw from the purchase, without giving any reason.
If day 14 falls on a Saturday, Sunday, or a public holiday in Bavaria, where we are based, we extend the deadline to the next working day. This is our own addition on top of the statutory period, so you never lose time to a day when you couldn't reach us.
To withdraw, send us a clear statement to that effect by email to simeon.biz.co@gmail.com, or by post to the address above. A plain email is enough. You may use the model form in the annex to this policy, but you are not required to.
Then send the goods back within 14 days of telling us. Please wait for our reply first — we'll confirm the return address, and unannounced parcels are easy to lose track of.
We do not charge a restocking fee.
3. Return shipping costs
Ordinary withdrawal — you changed your mind, it didn't suit, you ordered the wrong size: you arrange and pay for the return. We recommend a tracked service, since you carry the risk until the parcel reaches us.
Faulty, damaged, or incorrect items: we pay. See section 5.
4. Condition of the goods
You may unpack an item and examine it as you would in a shop — try on a garment, check that a device powers on, look through a book.
Please don't use it beyond what's needed to assess it. If goods come back with wear, damage, or missing parts going past normal inspection, we may reduce your refund to reflect the lost value. We will always tell you the amount and the reason before we do so.
Please include accessories, manuals, and anything that came free with the order.
5. Faulty, damaged, or incorrect items
If an item arrives damaged, develops a fault, or isn't what you ordered, we cover the return cost. Contact us and we'll send a prepaid label or reimburse your postage.
You have a two-year legal guarantee on goods that don't match what was agreed. Within that period you can require us to repair or replace the item free of charge. If repair or replacement is impossible, disproportionate, or we fail to complete it within a reasonable time, you can claim a price reduction or a full refund.
This guarantee is separate from the 14-day withdrawal period in section 2 and is not limited by it. A fault appearing in month nine is still covered.
Tell us about transit damage or a missing item as soon as you reasonably can, and keep the packaging where possible — carriers usually ask for photographs.
6. Refunds
Refunds are issued to the original payment method. We cannot refund to a different card or account.
Timing. We issue refunds within 3 working days of receiving your returned goods, or within 3 working days of you sending us proof of dispatch, whichever happens first. In all cases you will have your refund within 14 days of telling us you are withdrawing. How quickly the money then appears depends on your bank — usually a few working days.
We'll email you when the refund is on its way.
Delivery charges. If you return your whole order, we refund what you paid for standard delivery in full. If you keep part of the order, delivery is not refunded, unless the items you keep would have qualified for free delivery on their own — in which case we refund it. Where you chose a faster or more expensive delivery option, we refund the standard rate.
Delivery charges are always refunded in full where the item was faulty, damaged, or incorrect.
7. Replacements instead of refunds
You can ask for a replacement rather than a refund. We pay the outbound shipping on any replacement we send, whatever the reason for the return.
If the item is out of stock or no longer available, we'll tell you and refund you in full instead.
8. Which purchases these rules apply to
The cancellation and return rules in sections 1 to 3 apply to orders placed on or after the date shown as "Rules in force since" at the top of this policy. Later edits to the wording of this policy do not move that date.
Your statutory rights under sections 2 and 5 apply to every purchase regardless of when it was made.
9. Complaints and dispute resolution
Please contact us first — most problems are quickest to fix directly.
We are not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board, and we do not currently do so.
If we can't resolve things between us, you can get free advice and assistance from the European Consumer Centre network, which helps consumers with cross-border purchases within the EU. Consumers in Bulgaria may also contact the Commission for Consumer Protection (Комисия за защита на потребителите). You retain the right to bring proceedings in the courts of your own country of residence.
10. Contact
Revo Rhonstr. 2, 97464 Oberwerrn, Germany simeon.biz.co@gmail.com
Annex — Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use it.
To: Revo, Rhonstr. 2, 97464 Oberwerrn, Germany — simeon.biz.co@gmail.com
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on: _______________________
Name of consumer(s): ___________________________
Address of consumer(s): ________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________
Date: _______________________